FAQs

Frequently Asked Questions

 

 

 

Contact

For any questions or inquiries, kindly contact us at info@jewelrypersonalized.net.

 

Shipping & Delivery

How long does shipping take?
Orders are processed within 2-3 business days. Shipping takes 15-30 business days for international delivery. Tracking information will be provided once your order ships. Please allow extra time for customs processing. For any shipping questions, please contact us at info@jewelrypersonalized.net.

Do you ship internationally?
Yes, we ship worldwide. International shipping times vary by location.

How can I track my order?
Once your order ships, you'll receive a tracking number via email.

 

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition.

How do I initiate a return?
Contact our customer support team to start the return process.

When will I receive my refund?
Information on refunds are processed within 10 business days after we receive your return.

 

Product Information

What is moissanite?
Moissanite is a lab-created gemstone that offers exceptional brilliance and durability, making it an excellent diamond alternative.

Are the stones certified?
Yes, all our diamonds are IGI certified, ensuring quality and authenticity.

How do I care for my jewelry?
Clean your jewelry regularly with mild soap and water. Store pieces separately to prevent scratching. Boxes, cleaning supplies, and additional accessories are sold in our "Accessories" section.

 

Orders & Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. More payment methods including crypto will be installed soon.

Can I modify my order after placing it?
Contact us immediately if you need to make changes. We'll do our best to accommodate requests before shipping. No guarantees are made to order changes after 2 business days, if changes can not go through after said period, a return would need to be initiated. 

Do you offer custom jewelry?
Yes, we offer personalized jewelry options. Contact our customer support for custom requests.